At Kstepvibe, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read the following information carefully before initiating any request.
You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not qualify for a return at our discretion.
To initiate a return, please contact our customer service team to receive a Return Merchandise Authorization (RMA) number. Returns without an RMA number may experience processing delays. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The timing of the refund posting to your account may vary depending on your financial institution's processing times.
Please note that shipping costs are non-refundable unless the return is due to our error. If you received a discount or promotion on your original purchase, the refunded amount will reflect the discounted price paid.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement to confirm the transaction hasn't been processed. Some financial institutions may require additional time to post the refund to your account.
If you still have not received your refund after this period, please contact your bank or credit card company as there may be a processing delay on their end. If the issue persists, contact our customer service team with your order details, and we will investigate the matter promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Kstepvibe
Address: 6208 Ingalls Street, Arvada, Colorado
E-Mail: [email protected]
Phone: +1 698 743 8901
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Mountain Time), excluding public holidays.
